We are located in the United States, on the East Coast, about 75 miles SouthWest of New York and 60 miles NorthWest of Philadelphia. Situated in the Eastern Time zone, for the winter we are -5 hours UTC and in the summer, -4 UTC. We are one mile South of the Lehigh Valley International Airport (ABE) and only a few miles away from Interstate 78, Pennsylvania Route 22 and the Northeast extension of the Pennsylvania Turnpike which is part of Interstate 476. This translates into a two hour drive from New York City and a good hour drive from Philadelphia.
Our normal operations are from 0900 to 1700 hrs Eastern Time, Monday through Friday but usually someone is in the office from 0800 to 1730 hours. Our manufacturing facilities operate from 0730 to 1600 hours and they are complete with forklift and loading dock.
You can call us anytime, 24 hours a day and if you know the extension of the party you are calling, press it anytime. To leave a secure confidential message in our general voice mailbox just press press 7. Otherwise, during normal business hours use our regular phone extensions or our simple voice mail menu. Orders, including confidential credit card information may be left in our secure general voice mailbox or faxed to us anytime. We will confirm via fax, email or phone. We do not store or file credit card numbers as they are destroyed immediately after order processing.
LAST YEAR WE RECEIVED 37,000 EMAILS...
and it was mostly from spammers who openly violated your right to obtain prompt service from our staff as those emails used up bandwidth, clogged our systems and placed an unnecessary burden on our ability to service you. We are now using an aggressive and dynamic email address system where our address will change on a regular basis. Here's how we handle email:
1. Identical email sent to more than one Corby address is considered spam.
2. If multiple Corby addresses are on the Cc: or Bcc: lines it is considered spam.
3. eMail filtered and marked by our firewall as spam is not saved or read.
4. For support, put the code 070401 in the subject line and it gets read first.
5. You must remove spaces and insert the dot before using the address.
For Customer Service, Sales and Support use: support7 @ corby com
Use these for special reasons:
jobs7 @ corby com
bugs7 @ corby com
webmaster7 @ corby com
ceo @ corby com
Use any mail program to send us mail or use the priority form below.
Note: eMail can sometimes be the most unreliable form of communications since the "Pony Express" so if you follow the above directions and do not get an answer in 48 hours please re-send it and add 2ND REQUEST to the subject line.